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2014-01-16    来源:fortunechina    【      美国外教 在线口语培训


Forgetting to say thank you


When someone does you a favor, it's important to acknowledge the effort. Of course, you should thank the person at the moment, but also keep the favor in mind as a guide for your future behavior. For instance, if you ask for a networking introduction, be sure to let your contact know how it turns out. Whatever you do, don't ask for an introduction and then drop the ball in setting up an initial meeting.


When Pam Saussy was executive director of the Literacy Council of Montgomery County, a friend of one of her employees lobbied for Saussy to launch a new program that the friend would run. "I had to create a position and figure out how to carve out some pay for it," Saussy recalls. "She really sold it hard, and I had to get permission and find a place for her in a tight office."

帕姆•索西在担任蒙哥马利郡教育委员会(Literacy Council of Montgomery County)常务主任时,一位下属的朋友游说她启动一个新项目。项目将由那位下属的朋友负责。索西回忆说:“我必须新增加一个岗位,还得想办法解决这个岗位的工资问题。她确实在非常卖力地推介,搞得我不得不申请许可,还在原本就已经很狭窄的办公室里给她腾出了一块地方。”

Barely two months later, the employee quit to take her "dream job" at the State Department, a move that had been in the works for months -- long before Saussy agreed to create a position for her. Talk about ingratitude.


Look for ways to appreciate your colleagues' efforts, even when it might not be obvious. Executive coach Michelle Friedman helped a client turn negative peer feedback from a 360-degree review into a chance for personal growth and deeper workplace relationships.


"She used it as an opportunity to go back to them and say, 'Thank you for investing the time in filling out the survey and writing comments. I've thought about what you said, and I'd love to talk about ways we can work together better,' " recalls Friedman.


Tech disasters


An entire book could be written about the work blunders related to technology. There's the infamous abuse of "reply all" on email, or sending email to the wrong person because your mail program automatically filled in a mistaken address.


When it comes to conference calls, don't rely on the mute button to cover your multitasking or snide comments. Just as politicians assume that any microphone is live, you should assume that any telephone call is two-way, and resist under-your-breath muttering.


If a smaller group of participants plans to continue speaking after a big conference call ends, make a point of disconnecting and initiating a new call so there are no inadvertent eavesdroppers. For that matter, be sure you know who is listening in the first place. "If you are in a virtual conference call debriefing a large project and pointing out what needs to be done better next time, watch to not point out individual poor performance if you don't know who is in the room," advises Kathryn Ullrich, a Silicon Valley-based recruiter and author of Getting to the Top: Strategies for Career Success.

如果一小组参会人员计划在电话会议结束之后继续交流,一定要断开连接,然后重新发起一次通话,以免无意当中被其他人偷听。首先,要确保自己清楚参与讨论的都有谁。硅谷猎头、《职场登顶战略》(Getting to the Top: Strategies for Career Success)一书的作者凯瑟琳•乌尔里克说:“如果是在参加虚拟电话会议,目的是汇报一个大型项目的情况和明确接下来需要改进的地方,在不知道与会人员都有谁的情况下,不要指责某个人的糟糕表现。”

It's best not to hide behind email: Be willing to pick up a phone or meet in person so you can build stronger relationships.


Make sure you understand how colleagues and clients perceive your use of technology. "Say you're having a meeting with somebody and your phone goes off and you look at it. Anybody over 30 would have a dramatic negative response to that," says Michael Melcher, an executive coach with the firm Next Step Partners. "You're going to be judged by that other person's standards. Since older people still rule, you're going to be hampered by that." 

一定要理解同事和客户如何看待你对科技的使用。高管培训公司Next Step Partners的培训师迈克尔•梅尔彻认为:“比如说,你正在与某人见面。这时,你的电话响了,你看了一眼。凡是30岁以上的人对此肯定会出现非常显著的负面反应。而且对方会根据自己的标准对你进行评判。而当今的天下依然是“老家伙们”主导的世界,所以一个小动作都会成为你自己的绊脚石。”

Being oblivious to others


The workplace is filled with poor listeners. These people blather on during meetings and calls, failing to think of the other person's perspective or to pick up on cues that their messages are falling on deaf ears. Please don't be one of them.


"The reason this is so problematic is that it's an imbalanced conversation," Melcher explains. "The other person is starting to conclude that you don't have any self-awareness."


You should also be aware of the lines of power in your organization. Don't bad-mouth someone to a colleague because you never know who has behind-the-scenes loyalties. Be aware of the official -- and the unofficial -- organizational chart so you don't end up speaking to your boss like a buddy or to your peers like a supervisor.


"Treating your boss like a peer is a faux pas. Treating a peer like a subordinate is a faux pas," says George Bradt, author of the forthcoming book First-Time Leader. For instance, if you're leading a team that includes people who aren't your direct reports, they are your peers; you can't expect to order them around. Rather, you need to win their cooperation by setting mutual goals.

《初为领导者》(First-Time Leader)一书的作者乔治•布拉特认为:“像对待同事一样对待老板是一种失礼的行为。而像对待下属一样对待同事同样如此。”例如,如果你领导的团队中,有人并不是你的直接下属,他们与你级别相同;你不能指望对他们指手画脚。相反,你要通过设定共同的目标,赢得他们的配合。

"When somebody tells you [the names of people on] your team, ask about who they report to, and ask about the shadow reporting," Bradt advises. For instance, one new company president was technically in charge of marketing and business development, but it turned out that the head of business development was a company founder and best friends with the chief executive, another founder.


"You've got a guy working for you who started the company? He's your boss!" Bradt says.


Don't waste people's time, even in small ways. If you ask for a networking meeting, arrive having researched the person and his organization. Have an agenda, even if it's just in your mind, to give the conversation structure.


Overstating your importance


It's important to share our accomplishments with colleagues and higher ups so that we get recognition. But there's a fine line to toe on this front. You don't ever want to exaggerate or claim credit for a team effort.


This balance extends to networking. The joy of helping you find a job or learn more about the industry is rarely enough to sustain a long-term networking or mentor relationship. Look for opportunities to give back to your business contacts, even in small or unrelated ways.


"Someone who is a bit savvy understands it has to be a two-way value proposition. There's always something someone can do to help you back," Friedman says. "It can be as innocent as your kids are going away to sleepaway camp and she's looking at camps. You can offer value that's not always obvious."


Never refuse a project or work detail by saying you think it's beneath you.


"You either say yes, or you say no the right way. I've heard of stories where younger people will be asked to do an assignment and they'll say, 'I don't think this is a good use of my talent.' Don't do that," Melcher says. "Your job is to do the job, not just the parts of it you feel like doing. Having a sense of entitlement will kill your reputation faster than anything else." 


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