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如何礼貌地使用英语来抱怨

2016-08-11    来源:未知    【      美国外教 在线口语培训

 

How to make a complaint politely in English/如何礼貌地使用英语来抱怨

当航空公司遗失了你的行李。当旅馆洗衣员烫坏了你喜爱的衣服。当出租车司机向你索取过多的费用。当你出国时有时候你会碰到不如意的事情。 现在你可以做一些改变了!使用这些秘诀当你想要用英文适当的表达你的不满。

有礼貌表示抱怨,不管你所遇到的情况有多不公平。说英文时,如果你使用间接的语言你将听起来更有礼貌些。 这里有一些例子提供你来参考︰

I'm sorry to bother you ... 

开始说一句抱怨的话"I'm sorry to bother you"让倾听者那天可能已经听到很多抱怨感到放松。如果情况并不是那么严重,就可以这样说。例如:"I'm sorry to bother you, but I wanted a baked potato, not fries."

Can you help me with this? 

每一个人宁愿听到别人询问而不是告知!因此,试着寻求协助来表达你的不满,你可以这样说︰"Can you help me with this? My shirt came back from the laundry missing buttons."

I'm afraid there may be a misunderstanding. 

这是一个有礼貌的说法,如果你在订机票、旅馆或餐厅时,你更可这样说:"Your information is wrong. Please fix it now."。当你到达的时候,并不是如你所预期,你可以这样说。例如:"I'm afraid there may be a misunderstanding. I requested a non-smoking room."

I understand it's not your fault ... 

当与某人处理问题,你经常会抱怨一下,他没有直接回覆你,而问题也不是错在于你!这样说,将帮助你迅速解决问题。你可以和他处理问题时告诉他,你知道错不在他们,然后直接表达问题︰"I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."

Excuse me, but I understood that ... 

千万不要这样说让人感到你非常了解,并怀疑他们可能试图想要利用你。"Hey! You're trying to cheat me!"你可以间接藉由开始说明你知道什么是对的︰"I understood that the taxi ride to the airport was only 25 dollars.",然后给他们一个机会来回覆你。

纯英文部分:
The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.


No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:

I'm sorry to bother you ...

Starting a complaint with "I'm sorry to bother you" puts the listener ?who may have heard many complaints that day ?at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."

Can you help me with this?

Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry missing buttons."

I'm afraid there may be a misunderstanding.

This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For instance, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."

I understand it's not your fault ...

Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."

Excuse me, but I understood that ...

Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to respond.


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