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2015-01-26    来源:财富中文网    【      美国外教 在线口语培训
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Every entrepreneur I know can’t find enough hours in a day to do the good things they want, and yet they often find themselves saying yes to new requests. Perhaps because they are optimists by nature, or they just hate to disappoint others, they end up hurting their health, credibility and effectiveness by not being able to deliver on everything they promise.

In addition to saying yes too often, some entrepreneurs under pressure say no poorly, by attacking the requestor or by avoiding any definitive response. Either of these approaches always make a difficult situation worse, often leading to guilt or a later accommodation.

A successful entrepreneur must be accountable for all commitments, and manage expectations to make this possible. So here are some tips I have learned over the years from strong leaders that can help you say no without damaging current business relationships or future opportunities:

1. Establish boundaries and honor them for all to see

Let your constituents know your priorities and limits. Don’t continually break your own rules about when you are available or what requests are acceptable. Your actions must match your words, so don’t say yes when you mean no.

2. Ask for time to check your calendar

It’s an acceptable business practice to review your schedule or converse with other principals before committing to an answer. Don’t respond with a quick yes that you can’t deliver, or a quick no that will ruin a relationship. In all cases, it’s important to commit to a date or time for a final yes or no.

3. Give credence to your initial instinct

Recognize that your brain and your body often register information that is more accurate than an optimistic emotional reaction, or a negative reaction after a long hard day. Take a deep breath, clear your mind of any external distractions, and analyze your gut reaction before providing any answer.

4. Voice both the pros and cons to a trusted cohort

Speaking the considerations out loud will help you make sure you understand the full implications of either a yes or a no answer. Every yes answer increases your workload, and every no answer may cut off an opportunity you need down the road. Talking it out also buys you time.

5. Explore the possibility of a reciprocal favor

This will help the requester understand the impact of the request, and potentially reconsider. In other cases, you may actually get back more than you give up. Every yes should be a win-win proposition, just like strategic partnerships can bring huge growth to both businesses, despite the work.

6. Explain your constraints before saying no

Rejection without giving context implies an unreasonable request or a problem with the requestor. People making a request may not understand your budget limitations, current workload or competitive pressures. In this context, you can also make an encouraging statement about future requests.

7. Say yes to the person and no to the task

Make sure the requestor understands first how positively you feel about them, despite the fact that the requested task cannot be accommodated in your current workload, strategy or other boundary. Requestors are then less likely to be left with the impression that your rejection is a personal affront.

8. Sandwich your no between two positives

Make your answer more palatable with a positive explanation. For example, if your partner asks you to cover a conference, but you have development deadlines at risk, explain these commitments (first yes), how they lock you in town (no), and finish by confirming your focus to an on-time product (second yes).

9. Defer the decision to a better environment

Ask for the opportunity to discuss the request when you can give the requestor your full attention. When you are in the normal chaos of the startup day, both parties can be easily misinterpreted. Pay attention to body language and tone that often make the negative response more difficult to receive.

10. Make sure your words are non-defensive but clearly stated

No one wins when a requestor reads your softly spoken no as a yes or a maybe. Long, detailed explanations are usually read as defensive or confrontational. The answer should be strong and non-emotional. Just say no clearly, and smile as you say it.

You don’t have to be viewed as a yes person to be viewed as a leader. In fact, if you look at the leaders around you, they are not afraid to say no to the conventional wisdom, and they gain respect for doing it. They have learned the art of saying no with the same conviction and passion they use in saying yes. That’s the best way to change the world and save yourself, so start today.

credibility: n.可靠性,可信性; 确实性

constituent: n.选民; 成分,构成部分; 委托人

converse: vi.交谈,谈话; [计]对话,会话

credence: n.相信(传言); 凭证; 餐具柜

distraction: n.注意力分散; 娱乐,消遣; 心烦意乱 

reciprocal: adj.相互的; 互惠的; 倒数的

cohort: n.(古罗马军队的)步兵大队,军队; 一群人; 同伙

palatable: adj.可口的; 美味的; 宜人的; 可接受的

conviction: n.定罪; 说服; 确信; 信念





1. 设定让所有人都知晓的界限,并坚决执行


2. 先查看日程表,再给明确答复


3. 相信你的第一直觉


4. 向值得信任的同事说出两种选择的利弊


 5. 探索互惠互利的可能性


6. 在拒绝之前解释自己的苦衷


7. 对事不对人


8. 用积极的理由来解释拒绝的原因


9. 推迟到更合适的时间做出决定


10. 使用非防卫性语言,但一定要表述清楚



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