外企白领口语6:电话用语(音频)

电话用语 Making a Phone Call

您好，XX公司。您有什么事？ XX Company. Can I help you?

A: ABC Company. Can I help you?

B: Yes, Mr. Lee, please.

我是XX公司的XX。This is XX of XX company.

A: Hello, this is Sophie of P&G.

B: Yes, how may I help you?

请问XX在吗？/我找XX。May I speak to XX?

A: May I speak to Ms. Austin?

B: Sorry, she’s at lunch.

留言 leave a message

A: He isn't here now, would you like to leave a message?

B: Please tell him to give me a call.

转告 take a message

A: The manager is at the meeting, can I take a message?

B: Please tell him Tom called.

请问您怎么称呼？Who shall I say is calling?

=May I have your name?

=Who's calling, please?

A: Who shall I say is calling?

B: James Henry, from London.

接电话 get the phone

A: I'm busy now. Can someone get the phone?

B: OK.I got it!

接通……的电话 put sb. on

A: Could you put him on?

B: One moment, please.

为……接通电话 put sb. through

A: Would you put me through?

B: OK, I'll get you the person in charge.

请不要挂断。hang on =hold on

A: Hang on please. I’ve asked him to receive the call.

B: Sure, thank you.

他正在接电话。He is on the phone.
=He is on the other line.

A: May I speak to Mr. Ding?

B: He is on the phone now.

过一会儿打过来 call back later

A: I'm in the middle of something. Could you call back later?

B: No problem, I'll call you this afternoon.

请给我回电话。call me back

A: Could you have her call me back please?

B: OK, I'll let her know.

请转分机8096。Extension 8096, please.

A: Extension 8096,please.

B: One moment while I connect you.

挂断电话 hang up the phone =get off the phone

A: Tell him to come tomorrow.

B: He has just hung up the phone.

电话会议 telephone conference

A: There is a telephone conference you need to attend this afternoon.

B: I got it, thanks!

打国际长途 make/place an international call
=call overseas

A: I'd like to make an international call.

B: What's the number?

对方付费电话 collect call

A: I need to make a collect call.

B: Just one second, I will connect you.

您太太的电话。It's your wife calling.
=Your wife is on the phone.

A: It's your wife calling.

B: Please tell her I'll be right with her.

您的电话 There is a call for you.
=You have a call.

A: Mr. Smith, there is a call for you.

B: Thank you. I’ll take it here.

打电话求援 call for help/assistance

A: It seems we should call for help.

B: Yes, tell them to hurry.

稍等。 Just a moment. =Hold on, please.

A: Hello, thank you for calling Mail Company. This is Adam speaking, how may I help you?

B: Hello, I would like to speak to your manager of human resources, please.

A: Just a moment, I’ll check to see if she is at her desk. May I tell her who is calling?

B: This is Catherine from Ping'an Insurance. I’m calling in regards to our meeting next Monday.

(电话)联系上……get hold of sb.= get in touch with sb.

A: Hello, Bill, Daisy speaking. What can I do for you?

B: Hello, Miss Daisy. So glad to get hold of you.

I have an unexpected department meeting next Monday.

Is there any possibility we can move our appointment for that day to Thursday?

我想电话确认。I'm calling to confirm/check again.

A: Hello. This is Emma. Who is calling please?

B: This is Adam of Mail Company.

I'm calling to confirm whether you are still available for the reception held by our company next Monday.

我打电话是想……I'm calling to...

A: Good afternoon, Mr. Joseph. This is Amy of Mail Company.

I'm calling to see if it's possible for you to meet me sometime tomorrow.

B: OK, would it be convenient for you to come in at 10 a.m.?

我没听清。I didn't quite catch that.

A: I'm sorry, I didn't quite catch that, could you please repeat the number?

B: No problem, my office number is 82793796.