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商务写作:公务信函之投诉信

2015-07-28    来源:网络    【      美国外教 在线口语培训

私人和公务信函--分类举例--投诉信

Letters of Complaint

【栗子1】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

(Signature)

【栗子2】

Sunny Company

34 Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

45 West Street, Nanjing

Jiangsu Province

Dear Mr. Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Sunny Lee

Manager

 

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适合人群:适合计划考BEC的学员、商务人士或即将进入商务工作环境的学员.

学习目标:学习和掌握商业知识和商务技能,包括管理、贸易、法律、财务、会议谈判等,全面提升商务沟通能力,具备用准确、清晰的商务语言与客户进行高效沟通交流。

 

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