ÐǼ¶·¹µêÓ¢Óï¿ÚÓï Unit4:laundry delivery
Lesson One
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Laundry's Late
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G:Where's my laundry£¿Its 8:00 already and I haven't received my laundry yet.
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R:May I know your room number?
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G:3406.
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R:When did you send it?
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G:This morning.
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R:I'll check with Housekeeping to see if your laundry has come back yet.
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I'll call you back shortly.
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...Hello,Mr. McGregor?This is Reception.
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The Housekeepers are delivering the laundry right now. They will come to your room soon. We’re sorry for the delay.
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Lesson Two
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Housekeeper Didn't Pick Laundry Up
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G:The housekeeper never picked up my laundry today.
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R:I'm very sorry. I’ll send somebody to your room right away to pick it up.
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G:(angry)But I need these shirts washed for tomorrow!
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If I send them now they won't be ready for tomorrow, will they?
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R:No, I'm afraid not.
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G:Why didn't the housekeeper pick them up this morning like he was supposed to?
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R:I'm sorry, I’m not sure. Perhaps he forgot.
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I'm terribly sorry for the inconvenience. I'll speak to him about it.
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Lesson Three
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Missing One Piece of Laundry
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R:Reception.
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G:Can you speak English?
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R:No, just a moment, please.
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R:Reception, may I help you?
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G:Yes. I'm missing a shirt.
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I sent three shirts today in the laundry and only two came back.
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R:What's your room number, please?
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G:3208.
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R:3208.Let me check with Housekeeping. I'll call you back shortly.
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G:Hello?
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R:This is Reception. Your missing shirt will be delivered tomorrow. A housekeeper is on his way up to your room right now with an IOU slip for the missing piece of laundry dry. We're sorry for the inconvenience.
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Lesson Four
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Sweater Shrunk
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G:Your laundry service shrank my sweater!
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R:I'm terribly sorry.
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I'll tell our manager about it and ask him to contact you.
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