星级饭店英语口语 Unit4:laundry delivery
G:Where's my laundry？Its 8:00 already and I haven't received my laundry yet.
R:May I know your room number?
R:When did you send it?
R:I'll check with Housekeeping to see if your laundry has come back yet.
I'll call you back shortly.
...Hello,Mr. McGregor?This is Reception.
The Housekeepers are delivering the laundry right now. They will come to your room soon. We’re sorry for the delay.
Housekeeper Didn't Pick Laundry Up
G:The housekeeper never picked up my laundry today.
R:I'm very sorry. I’ll send somebody to your room right away to pick it up.
G:(angry)But I need these shirts washed for tomorrow!
If I send them now they won't be ready for tomorrow, will they?
R:No, I'm afraid not.
G:Why didn't the housekeeper pick them up this morning like he was supposed to?
R:I'm sorry, I’m not sure. Perhaps he forgot.
I'm terribly sorry for the inconvenience. I'll speak to him about it.
Missing One Piece of Laundry
G:Can you speak English?
R:No, just a moment, please.
R:Reception, may I help you?
G:Yes. I'm missing a shirt.
I sent three shirts today in the laundry and only two came back.
R:What's your room number, please?
R:3208.Let me check with Housekeeping. I'll call you back shortly.
R:This is Reception. Your missing shirt will be delivered tomorrow. A housekeeper is on his way up to your room right now with an IOU slip for the missing piece of laundry dry. We're sorry for the inconvenience.
G:Your laundry service shrank my sweater!
R:I'm terribly sorry.
I'll tell our manager about it and ask him to contact you.