Informing Guest of Special Mail
R:Good morning, Mrs. Clark. This is Reception/the Front Desk. We have a registered letter for you. You can pick it up at your convenience.
G:Okay, thanks. I'll be down in a couple of minutes to get it.
Guest Receives a Package Notice
R:We have a package notice from the post office for you.
G:Oh, great. I'll be right down to get it...Hi. You have a package for me?
R:Not exactly. We have a parcel notice from the post office for you. The post office has a package for you. You should go there to pick it up within three days or you may have to pay a small fine.
G:Oh, you mean I have to go to the post office to pick it up?
R:Yes, or you can have a clerk from the post office in the basement get it for you for a thirteen yuan service fee.
G:That's okay. I can just go downstairs and get it myself.
R:Oh, I'm afraid your package isn't at the post office on B-1; it's at another post office not far from here.
G:Oh, I see. How far is it?
R:Just five minutes by bike.
G:All right. It's a nice day and I need some exercise. Can you tell me how to get there?
R:Sure. It's not difficult. Go down the street, through the market and continue for two more blocks until the road ends in a T. Turn left and go one block to a very big,open intersection. The post office is on the corner on the right.
G:Okay. I think I can get it.
R:By the way, you'll need to show your passport and this notice, and pay a small fee, probably about three yuan.
R:Oh, excuse me，could you please sign here for the parcel notice?
Guest is Looking for a letter
G:I'm expecting an important letter from England. Has it come yet?
R:Just a moment, please. Let me check...I'm sorry, we haven't seen it.
G:Is there any way you can check on it for me?
R:How was it sent? Was it sent by Express Mail?
If it was sent by Express Mail, you can check with the post office on B-1.
If it was sent by DHL, you can check with the DHL office on the second floor.
G:Can you check it for me?
R:I'm sorry. I'm afraid not. You must check it yourself.