星级饭店大堂英语(音频)Unit10:pays his rent
Paying By Credit Card
G:Hello. I've come to pay my bill.
C:Okay. Just a moment please. Let me get our copy... will that be cash or charge?
G:Charge. I'll put it on my American Express./I'll pay by American Express.
C:Okay. By the way, there's a 4% merchant commission you must pay if you use a credit card.
G:Who gets the 4%?
C:The Bank of China. We defray this charge when you pay your sundry fees bill, but I'm afraid we must add it to the rental.
C:That will be a total of $5,972.00.May I have your card, please?
G:Here you are.
C:Thank you...(imprints card)Would you sign here, please?
Thank you. Here's your card and your copy.
G:Thank you.(starts to leave)
C:Just a moment, please, let me give you your receipt.
Telling Guest which Cards We Honor
C:Will that be cash or charge?
G:Which cards do you honor?
C:Master Card, Visa, Diner's Club, American Express and JCB.
G:Do you take Discovery?
C:No. I'm afraid we don't.
G:In that case, I’ll put it on my Diner's Club.
Paying Cash in U.S. Dollars
C:Will that be cash or charge?
C:Renminbi, or U.S. dollars?
C:Okay. By the way, there's a 3% handling charge for paying U.S. dollars in cash.
G:What?! That's absurd. Why is there a handling charge for cash?
C:The bank adds a 3% service charge for every transaction involving cash in U.S. dollars. It's a charge for using their services.
G:I've never heard of such a thing! All right, then, add it if you must.
C:That will be $546.
G:Okay. Here's $550.
C:(counts it twice.)I'm sorry. I think this is short $10.I only come up with $540. Could you count it again, please.
G:Hmm, all right.
Let me see...(counts it once, frowns, counts it again.) I guess you're right. Sorry. Here you are.(Add another $10)
C:That's all right.(counts it again)$550.
Here's your charge, please check it/please count it(to make sure it's right).
And here's your receipt.
C:Excuse me. I think you gave me too much. This is over by $10.
G:Are you sure?
C:Yes.I counted it three times.
There were two bills stuck together. New bills are difficult to count.
Here you are.
G:Well, thank you.
Calling Guest about Overdue Bill
C:Good evening, this is Cecilia Bi from the Finance Department.
I'm calling about your rent bill which has been outstanding since the first of the month.
Normally your company wires us your rent payment on time, but for some reason we have not received this month's rent payment yet.
I was concerned because starting on the 15th which is tomorrow, we will have to add interest charges accruing from the first of this month when the bill was due.
G:And what is the interest rate?
C:0.5%(Zero Point five percent).
G:Okay, thank you for calling. I’ll be down tomorrow to take care of it.
Guest requires about Interest Charge Debit Notice
C:Good morning, can I help you?
G:Yes. I received this debit notice. What is this all about?
C:Oh, this is for the interest charge on your rental which has been outstanding since the first of the month.
After the 15th when your account has been in arrears for more than two weeks, we begin to charge you interest starting from the first, when the bill was due.
G:Well, I had no idea my room bill wasn't paid this month.
My company usually wires the payment to you directly. Isn’t that right?
C:Yes. Usually they send the payment on time, but this month we haven't received your room-payment to date.
Perhaps you could contact them about it.
G:Yes, well, I certainly will.
G:I spoke to my company's headquarters in New York
It seems the secretary who's in charge of wiring my rent was on vacation last week.
They're taking care of it now. You should have the money in a day or two. Since this is the first time this has ever happened, do you think it would be possible to waive the interest charge this time?
C:I'm afraid I'll have to speak to our manager about that.
Just a moment, please.
G:...Our manager said that since your company has had a good record of timely payment up till now； he thinks we can agree to that, but just this once!
G:Thank you. I understand.
I'll make sure my office in New York is more careful about it in the future. Thank you for understanding.
Question about Billing Dates
C:(smiling)Good morning, may I help you?
G:Yes, I have a question about my bill. I was charged from March 10 till March 31. Why did you bill me for less than a month? I thought you would bill be from March 10 to April 10.
C:Our billing system is set up from the 1st to the 31st of each month, or we bill you on the last day of your first month for whatever portion of that month you stayed here/you used the room or for whatever portion of that month you used the room.