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Lesson42:About the Job of a Front Office Manager
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780.Why are you leaving your present job?
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781.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.
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782.I'd like you to tell me some of what you've been doing recently.
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783.Every day I go to work on time to guarantee the proper operation of the front desk.
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784.We accept booking£¬tell about room rates£¬find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations£¬change rooms or extend a reservation£¬we should always offer our help with courtesy.
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785.In what way do most clients check out?
¶àÊý¹Ë¿ÍÒÔʲô·½Ê½½áÕË?
786.Most clients check out by credit card£¬traveller's cheques or Master card. Our hotel doesn't accept personal cheques.
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787.How do you deal with a reservation mix-up?
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788.If we are booked solid£¬I would first of all apologize to the clients for this mistake. Then I'll ask them to rest on the chairs while I contact another hotel for them.
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789.What would you do if the guest's total bill exceeds the credit limit?
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790.I would ask if the guest is willing to pay the difference by cash. If not£¬I'll try to get permission from the office which set the limit to extend credit over that amount.
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791.Why are you interested in working with our hotel?
ÄãΪºÎ¶Ôµ½ÎÒÃDZö¹Ý¹¤×÷¸ÐÐËȤ?
792.My past work experience is closely related to this job. I am confident of doing the job well. Therefore I am desirous to get this post.
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793.Don't you like the work?
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794.I liked the work. However£¬ the hotel is too small for me to widen my experience.
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795.There are not many foreign guests in the hotel. As an English major£¬I'd like to take a more challenging job. That’s the reason why I want to come here for a job.
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796.How long have you been working there?
ÄãÔÚÄǶù¸É¶à³¤Ê±¼äÁË?
797.I've been working there since 1996.
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Dialogue A
(I= InterviewerÖ÷ÊÔÈË A= ApplicantÉêÇëÈË)
A: Excuse me. May I see Mr. John Watt£¬the manager?
I: It's me. What can I do for you?
A: I have come at your invitation for an interview. Nice to meet you£¬Mr. Watt.
I: Nice to meet you£¬too. Please sit down.
A: Thank you£¬Sir.
I: I've invited several candidates to come today. You are the first one to have arrived. I hope that the early bird will catch the worm.
A: I hope so.
I: May I have your name?
A: I am Beijiang Zhang.
I: How do you spell your surname?
A: Zhang——Z.H.A.N.G.
I: Now tell me what university you were graduated from.
A: I was graduated from Nanjing University.
I: What was your major in the university?
A: My major is English.
I: No wonder you speak English so fluently.
A: Thank you for your compliment£¬sir.
I: Where are you working now?
A: I'm working at Baodao Hotel.
I: I would like you to tell me some of what you have been doing recently.
A: OK. Every day I go to work on time to guarantee the proper operation of the front desk. We accept booking£¬tell about room rates£¬find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations£¬change rooms or extend a reservation£¬we should always offer our help with courtesy.
I: In what way do most clients check out?
A: Most clients check out by credit card£¬traveller's cheques or Master Card. Our hotel doesn't accept personal cheques.
I: How do you deal with a reservation mix-up?
A: If we are booked solid£¬I would first of all apologize to the clients for this mistake. Then I'll ask them to rest on the chairs while I contact another hotel for them.
I: What would you do if the guest's total bill exceeds the credit limit?
A: I would ask if the guest is willing to pay the difference by cash. If not£¬I'll try to get permission from the office which set the limit to extend credit over that amount.
I: You seem to have done a good job. Why would you come here to apply for the job?
A: Ours is a small hotel. There are not many foreign guests every year. As an English major£¬I'd like to take a more challenging job. That’s the reason why I want to come and work in your hotel.
I: How long have you been working there?
A: I've been working there since 1996.
I: Could you tell me your expectation in salary?
A: The average salary for department managers is OK.
I: Have you got any other extra requirements?
A: No.
I: We'll grant you a commencing salary of 3£¬500 yuan a month. Is that acceptable to you?
A: I think to.
I: How can we contact you about our final decision?
A: You can call me at this number during the work hours.
I: We'll get in touch with you by next Monday. Thank you£¬Mr. Zhang for your interest in our hotel.
A: Thank you£¬Mr. Watt. I hope to see you again.
I: I hope so.
Notes ×¢ÊÍ£º
1.It's me.
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2.You are the first one to have arrived. I hope that the early bird will catch the worm.
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The early bird will catch the worm.
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3.No wonder you speak English so fluently.
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No wonder(that)…
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He had made a thorough investigation. No wonder he knew so much about it.
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4.Thank you for your compliment£¬sir.
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5.The average salary for department managers is OK.
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Words and Expressions£º
recently ad.×î½ü£¬½üÀ´
guarantee v.±£Ö¤
the front desk (±ö¹ÝµÄ)ǰ̨¹¤×÷
Front Office Manager ǰ̨¾Àí
room rates ·¿¼ä¼Û¸ñ
check in µÇ¼ÇÈëס
check out ½áÕË
cancellation n.È¡ÏûÔ¤¶©
reservation n.Ô¤Áô¡¢Ô¤¶©
with courtesy ÀñòµØ£¬¿ÍÆøµØ
client n.¹Ë¿Í£¬Î¯ÍÐÈË
credit card ÐÅÓÿ¨
traveller's cheque ÂÃÐÐ֧Ʊ
Master Card ÍòÊ´│
personal cheque ¸öÈË֧Ʊ ×¢Ò⣺ chequeÔÚÓ¢ÓïÖÐÒ²¿ÉƴдΪcheck¡£
book solid ¿ÍÂú
exceed v.³¬¹ý
compliment n.ÔÞÑ³ÆÔ޵ϰ
commencing salary Æðн
get in touch with Óë……ÁªÏµ