Article 95 A public air transport enterprise shall take the assurance of flight safety, the regularity of flight and the provision of good service as guiding principles, and take effective measures to improve transport service quality.
A public air transport enterprise shall educate and require its staff and workers to strictly perform their duties, and conscientiously accomplish the services of transporting passengers and cargo with refined manners and thoughtfulness.
In the event of delay in passenger transport flight, relevant information shall be announced in time in the airport.
Article 96 A public air transport enterprise shall apply to the competent civil aviation authority under the State Council for approval with respect to the air route to be operated for scheduled air services, and the suspension or termination of the operation of air route.
A public air transport enterprise operating scheduled air services shall have its timetable published.
Article 97 The chargeable business items of a public air transport enterprise shall be determined by the competent civil aviation authority under the State Council.