As you go through the book, you might argue that a letter found in one category or part belongs in another. This is the natural result of the crossover between functional areas in modern business. A customer service letter can also have a selling purpose,while a collection letter — designed to bring back a check — also serves the customer service function of retaining the buyer’s goodwill.
Whether for business or personal reasons, everyone has to write letters, but barely anyone has the time to start from scratch every time. From busy executives to disgruntled consumers, everyone needs a one-stop source for quick, effective letter writing. Now you have it in your hands. Enjoy!