If you're like most English learners, you find it difficult to make phone calls in English. But if you're traveling abroad or working in a foreign company, using English on the phone is essential. So how do you conquer this last obstacle to fluency? Prepare yourself for any telephone situation with the following phrases and techniques.
Start any telephone conversation by introducing yourself: "Hello, this is Peter Jones. If you answer the phone and the caller fails to identify himself, you can say: "May I ask who's calling, please?"
Asking for someone / Making a request
If you're calling to talk to a specific person, then phrase your request as a polite question, e.g. "May I speak to Rachel Smith, please?" When you have an extension number but no name you can say: "Could I have extension number 635?" But if you're calling with a specific purpose, then a statement works best: "I? calling to make a reservation."
Holding and transferring
"Please hold" is telephone language for "just a moment". When you need to be transferred (connected) to another extension you'll often hear: "Connecting your call..." or "Please hold, I'll transfer you.".? If you call a business at a busy time, you might hear only a brief, "Hello, please hold!" before the operator switches over to another line.
Leaving a message
When the person you're calling isn't available, be prepared to leave a message. You might use voicemail (a digital voice recording system) or an answering machine (a machine that records messages onto a tape). If you're talking to an operator, they'll ask: "Would you like to leave a message?" Or you can say, "May I leave a message?" Be sure to leave your phone number if you want the person to return your call. This is called a call back number.
Asking the speaker to slow down
If you're not sure you'll understand everything in English, be honest. Tell the speaker immediately: "My English isn't very strong, could you please speak slowly?" Most people will appreciate your honesty and will be happy to oblige.
Write it down
If you're nervous about telephoning in English, it's helpful to prepare a script. Write out a brief outline of what you need to say. You can use it to organize your thoughts beforehand and as a reference if you get confused during the call.
Remember your manners
It's very important to sound polite on the telephone. Use phrases like , 'Could you', and 'Please' when making requests. And always remember to finish a conversation with 'Thank you' and 'Goodbye'!
以自我介绍开始电话交谈： "Hello, this is Peter Jones.如果你在接电话的时候对方没有表明他是谁，你可以说
："May I ask who's calling, please?"
如果你打电话给特定的某个人，那麽你得用礼貌的问句来表达意图，例如"May I speak to Rachel Smith, please?"当你只知道分机号码却不知道人名的时候，你可以说："Could I have extension number 635?"但如果打电话是有特定的目的，那最好这麽说："I𠍿 calling to make a reservation."
在电话中讲英文会警示"等一下"。当你需要transferred（转接）到另一台分机，你会常听到："Connecting your call..."或"Please hold, I'll transfer you."。"如果你是在繁忙时段拨打某公司电话，在接线员将你转到另一条线之前，你可能会听到简短的一句话，"Hello, please hold!" 。
当你打电话的对象不在或不能接听电话时，准备好留言。你可以使用voicemail（电子录音系统）或一部answering machine（在录音带上录音的一种机器）。如果你正在和接线员讲话，他们会问："Would you like to leave a message?"或是你可以说， "May I leave a message?如果你想要对方回电话，千万别忘了留下你的电话号码。这被称作call back number。
如果你不确定你是否能听懂所有的英语对话，一定要坦承。直接告诉对方："My English isn't very strong, could you please speak slowly?" 大部分的人会讚许你的诚实并很高兴你这麽做。
在电话中使用文明礼貌的语言是很重要的。当你询问事情时用一些惯用语，如， 'Could you'， 及 'Please'。然后结束对话完后记得常常说'Thank you' 和 'Goodbye'！