M:You will have to forgive me if I sound angry.But I am terribly upset.
W:Well,what seems to be the trouble?
M:This car!You just sold it to me six months ago.And now it looks as though I'll have to get a new transmission.
W:That's a little unusual .I've never heard of that kind of problem before.
M:I had the car in here just couple of weeks ago be_cause the oil light on the dashboard stayed on all the time.
W:I think I remember that.We had that fixed up,didn't we?
M:Sure.The light stayed off after that.But that't when the other trouble started.
W:What other trouble?You know that since you bought the car here,we'll everything we can to help.
M:That's what they said in the device department. Anyway,I heard this terrible rattling in the motor,and then the car just seemed to lose all its power. I couldn't even get up the hill in front of my own house.
W:Did you get in touch with us about that?
M:It happened on a Sunday.I had to have the car towed to my own service station. And when they looked at the motor,they said the transmission had been burned out . On a car that's only six months old,I never heard of anything like this especially in a fancy,expensive car like this one.
W:Well,maybe that's covered by the warranty .Let's go into the manager's office and talk this matter over.